These support functions are available at selected times
Mail support
You always have the option to send us an e-mail to
info@e-conomic.co.uk if you have any questions or comments about the program.
Our e-mail is 'available' weekdays from 9:00 am to 4:00 pm. All e-mails received during this time will be answered the same day.
If we cannot answer your question, we will contact you with our progress on searching for an answer. Any questions received outside of these 'business hours' will be answered the following day.
Making it easy for yourself and for us!
Including your phone number, your contract number, and possibly an image that will illustrate your question better will make it easier for us to provide you with a response as quickly as possible.
Outside office hours - what then?
If you are looking for help outside e-mail office hours and want an immediate solution, please refer to our other support options. You can find instructions for most functions in E-copedia and with our help videos.
Join an Online Presentation
Our online presentations are made with the purpose to make you a smarter e-conomic user. These presentations teach you about the functionality of E-conomic, and it is a good way to familiarize yourself with the system. You have the opportunity to ask questions or give feedback at the conclusion of each presentation.
Online presentations allow you to view E-conomic used live directly on your screen. Online presentations are for the general use of E-conomic, special presentations may be made for more advanced features.
You can
enroll into online presentations here.